The most helpful favorable review:
As a consultant to small business I have promoted Quick books for the past 14 years.
Overall the software is excellent and it does an excellent job of tracking your business finances.
The original cost of the program is very inexpensive, even if you upgrade every year you will spend less then $200/year.( I recommend upgrading every 2nd or 3rd year )
Even though Intuit charges extra for Add On services (such as support, payroll, off site backup, etc) these are still reasonable priced for the service you get. In the end you should only be paying for the services you need. ( While there are cheaper alternatives for many of Intuit's services, in some cases it may be worthwhile to do it all through Intuit.)
BUT............
be very careful when dealing with Intuit.
Today I tried to reorder checks. It took almost 30min on the phone, and in the end the sales rep signed me up for 2 additional services that I had specifically told him I wasn't interest in.
It took me over an hour to cancel those services. (3 phone calls)
I continually have problems when dealing with Intuit's customer support(not Tech support). While eventually they correct the problems, it always seams to take a while. I usually do something like clean out my email while I am waiting on hold to be transferred to the person that can fix the problem.
When dealing with Intuit always double check your order, and double check what intuit is charging you.
I recently found that Intuit had been charging a client for 2 payroll subscriptions each year(Even though they were both for the same tax ID number and one subscription hadn't had any activity for 3 years).
Be patience and very clear on the phone. The will continually try to up sell you services.
Also I would not recommended that you buy any supplies from Intuit, they are expensive and the pressure to add on services is very annoying.
The most helpful critical review:
The latest version of QB has now completely taken away your ability to attach documents you've stored on your own computer. Instead, you have to pay for their "service" (something always subject to the whims of the powers that be at Intuit) and pay for their Document Attachment Service (starting at $9.95/month for one attachment per item). Oh, you can still host the stuff on your servers, it's just that QB's charges you to actually access it. There are 3rd party software programs that will do the same thing, but they run around $200 a piece.
Manual payroll is still available- but I guarantee you will spend a couple of hours looking for the RIGHT set of instructions to set it up. Even the tech support didn't know how to do it in this version.
There are still compatability issues with Windows 7 64 bit. I ended up with the blue screen of death for a while. Program shuts down unexpectedly.
The ads for the paid services are intrusive and nearly impossible to avoid. The planned obselence of 3 years (you won't be able to download your bank/credit card items any more) is another form of Intuit's greed mentality. All in all, it's time to start migrating away from QB. And that's a shame, since I've used it successfully for nearly a decade.
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