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The most helpful favorable review
The most helpful critical review
First, I'm an advanced user. 2-Home networks running independently that include 5-laptops, 1-desktop (Vista), and 1-MS Server 2003. The reviews on Amazon initially made me hesitate about this product; although, the 2011 version rates very highly in PCMag and PCWorld testing. After receipt and installation of this Security Suite, I'm not sure what all the hub-bub is all about? I have everything from XP SP-3 to Vista Professional (not on 7 yet) with two different Office Suites (2003 & 2007) and a plethora of applications on each machine - I EXPERIENCED ABSOLUTELY ZERO ISSUES WITH THIS PRODUCT. I also utilize several industry specific apps for insurance (AMS360 for example) that tend to be very finicky about security software and generally don't react well to firewalls, shields, etc. Again, I had NO PROBLEMS WHATSOEVER with this product. Over the years, I've used McAfee, Norton, Panda, AVG, Ad-Aware, AVAST, Kaspersky, and ESET (consumer and corporate versions) and Webroot has really done a nice job with this security suite. Installation was clean, scanned each system witout issue, no false-positives as of yet, and no blocked apps. I hope this review helps disspell some of the dark cloud that seems to be hanging over this product on Amazon. I have no doubt folks experienced problems, but likely, there were problems (possibly hidden) with those systems prior to the installation of this product, so FEAR NOT and purchase with confidence.
The most helpful critical review
OH MY GOSH what a big mistake we made installing this product. Since we already had a webroot subscription, we were entitled to free updates. So we downloaded to our XP-SP3 computer version 7.0.4.102 of Webroot Antivirus with Spy Sweeper (2011 edition). Once installed, the product says it must perform an initial full scan, so we let it. But here is where things went wrong really fast. The software immediately hijacked the PC's performance and we could not do anything else. Internet Explorer would not open at all and it took literally 6 minutes just to open My Computer. Forget about checking your email. Even if we paused the scan, performance was very, very poor and literally took 6-8 minutes for anything to open. I couldn't help but reminisce of the early MSDOS days (before windows) when downloading large files with a 2400 baud modem took hours.
It's scan of the hard drive was also painful with each and every file taking several seconds. We estimated it took about one hour to scan only 1000 files. We started the scan at 8PM on 9/15/10 and by 1PM on 9/17/10, the scan still was NOT done. After 23 hours 59 minutes and 59 seconds, the elapsed time counter resets to zero. We killed the scan after 203,979 files were scanned (it never found anything). (It's funny because after this software was removed, we discovered only approx 98,500 files exist on the PC).
I clicked the help button on the software and it was supposed to connect me to Webroot's customer service but since IE7 would not open, that option became useless. I then called Webroot's 866 help line but the recording informed me that because of the 'popularity' of their new release, the wait time was over 1.5 hours. I hung on for another 10 minutes and then was promptly disconnected by their automated system.
It took another 40 minutes to uninstall the product since performance was still affected. However, once the software was completely removed, our perfomance returned and all seems back to normal, well except for the Webroot subscription we paid for until 5/2011 but no longer have their software installed.
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